Refund policy

City Grounds aims to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we gladly offer returns.

If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused and undamaged, with original packaging and tags intact) within 30 days of receiving your order for a refund, less shipping costs. Customer is responsible for return shipping costs.

*All items marked 'Sale' and/or 'Clearance' are considered final sale and non-refundable. City Grounds Gift Cards are Final Sale.*

NOTE: Returned items on orders with Free Shipping Offer will incur shipping fees if refundable amount puts the order total amount below Free Shipping Offer. In other words, the original shipping fee will be charged on returns from orders with Free Shipping. This charge will be deducted from the refund.

Take extra precaution when repackaging. A professional packer is advised for larger packages such as a wheelset, frameset, complete bike—any product that is considered overweight/oversized. Otherwise, damage will likely occur while in transit, which will result in either a restock fee or refusal of the return.

Where to Send:

City Grounds
Attn: Returns
2072 Alton Pkwy
Irvine, CA 92606