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What is the CG Rewards program?+
The CG rewards program, gives you the opportunity to score store credit, access exclusives, and more! As a member, you’ll earn points for every purchase and for engaging with our brand through social media, product reviews, and other platforms. Once you earn enough points to unlock rewards discounts, points can be redeemed for products in our CG rewards product catalog.
Do my CG Rewards points expire?+
Nope! Once you earn points, they’re yours for good!
How do I join the CG Rewards program?+
If you have a City Grounds account, you’re already a member of CG Rewards! If not, simply create an account with us and you are in!
How do I earn points?+
Many ways! You’ll earn points just by joining CG Rewards. After that, points can be earned with each purchase, as well as sharing and following us on social media. See our full list of ways to earn above!
How do I check my points balance and history?+
First, log into your account where it says ‘My Account’ at the top of our site, then click the CG Rewards link for an overview of your points!
How do I spend my points?+
Once you’re ready to check out, open your cart by clicking the shopping bag in the top right corner of our site to view your points balance and the redemption options. Select the points that you’d like to apply to your order and continue to checkout! You can add as many rewards as your balance permits.
I performed an action to earn points, but my points aren’t showing up.+
You must perform the action via the modal on the CG Rewards page. Please note that it could take up to 24 hours for your points balance to adjust. If your balance still doesn’t look right after this time, please contact our Customer Service team at email@example.com and they can assist you!