Shipping Services
City Grounds currently offers a variety of shipping methods to suit your demands.
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Overnight 10:00 AM
UPS Overnight Saver
UPS International
USPS FCM
USPS Priority Mail
USPS Express Overnight
Handling
All orders are carefully picked and packed from our on-site warehouse. Every item is inspected for quality, double checked for accuracy and then carefully packaged and prepared for shipment.
Shipping and Handling Policies
Regular Ground Shipping
For Continental US, UPS or US Mail, allow up to 10 business days. Shipping to AK, HI, PR, Guam, & VI delivery could require up to 30 days.
Overnight Delivery
Via UPS. Orders received by 4:00 pm PST are shipped the same day (in stock items only). Saturday deliveries incur an additional $10 surcharge. Orders placed for next day delivery after 4:00 pm EST on Thursday will not be delivered until the following Monday.
2nd Business Day Delivery: no Saturday deliveries.
Via UPS. Orders received by 4:00 pm PST are shipped the same day (in stock items only). Additional charges apply for shipments to AK, HI, Guam, PR and VI (2-day delivery). E-mail: CustomerService@citygrounds.com for exact rates.
If a Backorder causes your order to be sent in more than one shipment, we pay regular shipping on all shipments following the original order (excluding international orders). All Overweight Item charges apply.
Separate charges apply to Overweight items like bicycles, bike carriers, trainers and workstands.
International Orders
Shipping & handling for all International Orders (except Canada) varies. Please contact Customer Service by phone at 1-866-550-7423 or by E-mail at customerservice@citygrounds.com for more information or questions.
Returns
City Grounds aims to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we gladly offer returns and exchanges. If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused, with packaging) within 15 business days of receiving your order for a full refund, less shipping costs. If you have decided to return your merchandise anytime after 15 days, you may do an exchange, or we will be more than happy to give you store credit. Returns made after 15 days will be credited at the current selling price.
If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.
If at any chance you received an item that is the wrong size,color, or completely different from what you have ordered, please notify us within 3 business days to be eligible for exchange.
Where to Send
Please send items for return or exhange to:
City Grounds Customer Service
Attn: Return/Exchange
3002 Dow Ave, #112
Tustin, CA 92780
Return and Exchange Process
For returns and exchanges, please fill out the return form in full detail and send it along with the item(s) to the City Grounds address.
RETURN FORM (PDF) Download Here
Upon receiving the item(s) for return, it may take up to 3 -4 days for the refund to show on your billing statement. We recommend that you send your items with a tracking number or delivery confirmation to ensure safe delivery to City Grounds. Exchanges may take 1 to 2 weeks for complete transaction. Return processing is completed in the order they are received.
Price Match Guarantee
City Grounds Price Match Guarantee protects your pocket book and takes out the worry of getting the best price for your purchases. We will match our competitor’s advertised prices on items that are currently available. We will also gladly match prices on closeout and sale items as long as the products are the same model, year and are still available. If you are purchasing online, simply give us the price match information in the Notes section when you are checking out. Please include the item, the price and where you saw the price, including the URL link if it is a web site, or the edition of magazines or catalogs. Each price is subject to verification. Price Matching will delay processing and shipment of your order.
Please note that City Grounds will only honor advertised prices from other authorized dealers and retailers.
Costa Mesa Store – Grand Opening Promotional Raffle Details
Sign up at the City Grounds Costa Mesa Store for your chance to win a limited edition Cinelli x Mash Frameset and $1,000 City Grounds store credit. Store credit is only applicable at the Costa Mesa store location. Raffle entries accepted through June 19, 2009. Winner of the grand prize and all other prizes will be announced on the City Grounds blog (www.citygrounds.com/blog) on June 20, 2009. Limit of one raffle ticket per person. Must show identification to sign up and redeem prize. No purchase necessary.
